Customer Service Ambassador

3 days ago

Perth, Western Australia beBeeCustomer Full time $23,500 - $25,000
Job Title: Customer Service Representative

We are seeking an exceptional customer service professional to join our team in Perth. The ideal candidate will have a passion for delivering outstanding customer experiences and be able to communicate effectively with customers.

Main Responsibilities:

  • Welcome customers to the branch and provide guidance on digital services.
  • Resolve customer queries related to banking.
  • Have great conversations to understand customer needs and desires, then use knowledge of products and services to find the best solution.
  • Work with colleagues across branches and the Digital Experience Centre to ensure customers receive expert advice.
  • Be an ambassador for excellent customer service, promoting high standards and a customer-centric approach.

Requirements:

  • Experience or a passion for working in a customer-facing environment.
  • Insatiable curiosity and a desire to offer the best solutions to customers.
  • Great communication skills and the ability to engage with different personalities.
  • A flexible and positive approach to work, adapting to customer needs and business demands.
  • Genuine enthusiasm to work with your team to achieve collective goals.
  • A keen interest in all things digital, with a desire to keep up-to-date with new technology.

Benefits:

  • Generous holidays and well-being days.
  • A market-leading pension scheme.
  • Free private medical cover and income protection.
  • Flexible benefits, such as Cycle to Work and wellness assessments.

We are committed to creating an inclusive culture where colleagues feel safe and inspired to contribute.

The ideal candidate will possess a range of essential skills and qualities, including:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach and a passion for delivering exceptional service.
  • Strong problem-solving skills and the ability to think critically.
  • A flexible and adaptable approach to work, with a willingness to learn and develop new skills.

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