Fulfilling Career Opportunities in Financial Services

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $54,000 - $84,000

Build a fulfilling career in Financial Services by taking on the role of a Customer Relationship Manager.

Job Description:

As a Customer Relationship Manager, you will be at the forefront of interacting with customers to locate and resolve outstanding accounts. This is an excellent opportunity for individuals looking to start or grow their career in Financial Services, without requiring prior collections experience.

Key responsibilities include managing outstanding accounts from major institutions, making high-volume outbound and inbound calls, investigations to locate and establish contact with customers, building relationships through rapport and trust, creating positive outcomes by negotiating repayment solutions, and problem-solving and objection handling.

Required Skills and Qualifications:
  • Experience in a call centre, hospitality, tourism, retail, sales, or similar industries
  • Excellent communication skills (both written and verbal)
  • Persistence and resilience to have challenging conversations
  • Ability to negotiate will be highly desirable
  • Share a passion for results and a target-driven environment
  • A natural problem solver and solution provider
  • Basic computer literacy skills
  • A desire to learn and take on feedback
Benefits:
  • Three salary reviews in the first 18 months + earn uncapped bonuses
  • Flexible hybrid work opportunities considered after six months
  • Fully paid training with continued support and coaching, leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives, including online fitness training, 24hr wellbeing support, discounted gym membership, health insurance, and eye care
  • Purchase additional annual leave
  • Regular team engagement events
Diversity and Inclusion:

We are committed to fostering a diverse and inclusive workplace where everyone can thrive. We welcome applications from all culturally diverse backgrounds and encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

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