Access Control Systems Manager
4 days ago
We are looking for a highly skilled Physical Security Specialist to join our team at Wipro. As a Physical Security Specialist, you will be responsible for providing technical support for access control systems, managing security incidents, and providing exceptional customer service.
Key Responsibilities- Provide technical support for access control systems, including Honeywell EBI, Genetec, Traka, and Quantum Safe
- Manage and resolve security-related tickets within SLA
- Handle site security incidents, escalations, or any other security-related issues
- Engage with users to share feedback on tickets and provide excellent customer service
- Write reports and communicate with management on the status of physical security operations
- Bachelor's degree or equivalent professional experience in security or related fields
- 8+ years of experience configuring and modifying access control systems, previous experience working within an operations center
- Proficiency in Microsoft Office software, including Word, PowerPoint, Excel
- Strong analytical skills and ability to work efficiently in a fast-paced environment
- Excellent communication and customer service skills
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