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Pathology Laboratory Support Expert

2 weeks ago

Sydney, New South Wales, Australia ClearCompany Full time

We are looking for a talented individual to fill the role of Pathology Laboratory Support Expert. In this position, you will work closely with our customers to ensure their needs are met.

Key Responsibilities:

  • Support our customers with their application needs
  • Visit customers regularly to address any concerns, suggest improvements, and explore ways to maximize the value of our tools
  • Develop comprehensive training programs for customers and internal teams
  • Deliver high-quality performance reports to our clients
  • Manage user account creation and access levels
  • Assist with level 1 and level 2 support tasks
  • Validate new tool updates and provide feedback on software releases

Essential Qualifications and Experience:

  • Be proficient in using the ICD-10 system for accurate coding
  • Have significant experience working in the healthcare industry, ideally within pathology laboratories
  • Possess a degree in Science or related field
  • Familiarity with microbiology principles is advantageous
  • Broad global experience would be an asset