Funeral Services Director

6 days ago


Osborne Park, Australia Invocare Full time

About InvoCare:

We are a leading funeral services company with a strong presence in Australia, New Zealand, and Singapore. Our team of professionals is dedicated to providing compassionate care and support to families during difficult times.

Job Summary:

We are seeking a Funeral Services Director to join our team on a full-time basis. As a key member of our management team, you will be responsible for ensuring the provision of quality service to our clients, embracing and advocating the company's culture and high service standards.

About the Role:

The Funeral Services Director will be responsible for building positive relationships with stakeholders, motivating a large team, and providing compassionate care and support to families during one of the most challenging times in their lives. This role requires excellent leadership skills, operational expertise, and a customer-focused approach.

Key Responsibilities:

  • Lead a team of funeral directors and support staff
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage operations, people, and finances for a high-volume location
  • Deliver profit objectives while ensuring outstanding customer service levels
  • Sensitivity to circumstances involving grieving people, their values, and beliefs
  • Customer-focused with the ability to communicate effectively to all levels of the public
  • Empathy to interpret the needs of people and clearly communicate options to clients
  • Competent administrative and computing skills and an eye for detail
  • Flexibility to participate in after-hours duties, including occasional weekend arranging
  • Excellent written and oral communications skills
  • Hold a level of comfort in working with grieving families and the deceased
  • Unrestricted Driver's license

Benefits:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events
  • Estimated annual salary: AU$85,000 - AU$110,000 depending on experience

About You:

We are looking for a highly skilled and experienced Funeral Services Director who is passionate about delivering exceptional customer service and leading a team of professionals. If you have a strong focus on results, a customer-centric approach, and excellent leadership skills, we encourage you to apply for this exciting opportunity.



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