Value Delivery and Analytics Expert
1 week ago
About Us
TPG Telecom is a leading telecommunications company that has brought together powerful brands to create one united force. Our latest technology and innovative thinking enable us to connect our people and communities.
The Opportunity
We are seeking an experienced Value Delivery and Analytics Expert to play a key role in our Customer Lifecycle Management (CLM) tribe. Your primary focus will be on creating data-driven ecosystems to deliver exceptional customer experiences.
Job Description
As a Value Delivery and Analytics Expert, you will work closely with cross-functional teams to establish and maintain robust benefit tracking frameworks and dashboards. You will develop models and frameworks to assess the value impact of proposed program initiatives and provide insights and feedback to influence the development of our Martech and Decisioning platforms.
Responsibilities
- Establish and maintain NBA benefit tracking frameworks/dashboards to measure effectiveness and ROI
- Develop models/frameworks to assess value impact of proposed initiatives
- Provide insights and feedback to delivery teams to inform platform development
- Regularly report on value realisation achievements and forecasts to key governance forums and stakeholders
- Work closely with cross-functional teams to ensure alignment on value realisation goals and strategies
Requirements
To succeed in this role, you will need:
- A highly analytical and collaborative approach with excellent communication skills
- Experience in designing and implementing reports to monitor large-scale NBA programs
- Strong knowledge of data transforms, dataflows, datasets, adaptive models, and reporting suites
- Pega Customer Decision Hub experience is desirable
- A Bachelor's or Master's Degree in quantitative fields such as Maths, Statistics, Ops Research, or related field is desirable
Benefits
At TPG Telecom, we offer a range of benefits to support your career growth and well-being:
- Flexible hybrid working arrangements
- 'Stay Connected Mobile' – access to a free mobile plan
- 'Stay Connected NBN' – access to a free NBN 100 plan
- 'Your Leave' - additional 4 days of leave per year
- Access to TPG Learning Hub and internal development opportunities
- Access to Corporate Partner Discounts
About Our Team
We're a diverse and inclusive team that values authenticity and creativity. If you're passionate about delivering exceptional customer experiences and have the skills and expertise to make it happen, we'd love to hear from you.
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