Sales Support Professional

1 week ago

Australia beBeeCustomerService Full time $74,223 - $105,213
Customer Service Representative Job Description

This role involves interacting with customers, finance, distribution, marketing, supply chain, and sales/commercial departments to ensure timely and efficient product and service delivery.

Key Responsibilities:

  • Process purchase orders, stock requests & capital orders.
  • Manage backorders and open orders on a daily/weekly basis as required.
  • Manage case bookings, process shipment and return orders and reconcile kit inventory.
  • Identify and assess customers' needs to achieve satisfaction.
  • Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback.
  • Organise product returns and credits.
  • Work with 3PL teams for the completion of product shipment and returns.
  • Log PR events.
  • Create and maintain customer accounts.
  • Extend patient and physician accounts through collaborations with the Product team.
  • Support month-end, quarter end and year end activities.
  • Participate and support system implementations and other related projects as required.
  • Participate and support audit activities as required.
  • Update or notify changes in SOPs/work instructions as required.

Required Skills and Qualifications:

  • At least 2 years experience in Customer Service in a sales environment.
  • Intermediate proficiency in MS Outlook and Excel.
  • Strong phone contact handling skills and active listening.

Preferred Qualifications:

  • Working knowledge of ERP and CRM systems, experience with SAP desirable.
  • Intermediate knowledge of Microsoft suite (Word, PowerPoint, Excel).
  • Product based customer service experience.

Benefits:

You will have access to career development opportunities, amazing health and wellness benefits, and perks.

Job Requirements:

This position works out of our Sydney location in the Cardiac Rhythm Management business. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

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