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Reservations Coordinator

2 months ago

Hobart, Tasmania, Australia Hilton Hotels Full time
About the Role

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at DoubleTree by Hilton Hobart. As a key member of our pre-opening team, you will be responsible for providing exceptional service to our guests and ensuring a seamless reservation experience.

Key Responsibilities
  • Respond to room reservations and inquiries in a timely and professional manner
  • Offer personalized solutions to meet guest needs and preferences
  • Convert inquiries into contracted business and develop future sales leads
  • Provide prompt and efficient service while maintaining hotel brand standards
  • Collaborate with other team members to ensure seamless guest experience
Requirements
  • Excellent customer service skills and a passion for delivering great service
  • Highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency
  • Previous experience in a reservations environment and/or tertiary qualifications
What We Offer
  • A competitive industry rate
  • Worldwide travel discounts at unbeatable rates
  • Free access to growth and development opportunities
  • A workplace culture that fosters personal well-being
  • Inclusion in a generous bonus scheme and long-term career development planning