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Collections and Hardship Expert

2 weeks ago

Sydney, New South Wales, Australia Sigma Resourcing Pty Ltd Full time
Role Description: Collections and Hardship Expert

We are looking for an experienced Collections and Hardship Expert to join our team at Sigma Resourcing Pty Ltd. As a key contributor, you will be responsible for overseeing the issuance of default and legal notices, maintaining strong relationships with third-party vendors and mercantile agencies, and ensuring collection processes align with policies and regulatory guidelines.

The successful candidate will have a strong background in financial services, particularly in financial assistance, with a passion for problem-solving and providing solutions. Proven experience in collections or hardship roles is essential, along with excellent communication and problem-solving skills.

  • Key Accountabilities:
  1. Dispute resolution and negotiation abilities.
  2. Knowledge of key legislation, including the National Consumer Credit Protection Act and debt collection guidelines.

This role offers the opportunity to work in a fast-paced, high-pressure environment while balancing customer needs and driving results.