Australian Passport Service Representative

3 weeks ago


Modbury, South Australia Datacom Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team in supporting the Australian Passport Office in Modbury. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and making a real difference in people's lives.

As a key member of our team, you will be responsible for providing essential services to Australians across the country, operating on behalf of our client. You will work collaboratively with our dynamic team to meet quality outcomes for customers, leveraging extensive training and leadership support to excel in your role.

With access to knowledge content and a focus on meeting customer needs, you will play a critical role in helping individuals navigate passport enquiries related to travel. If you possess excellent communication skills, patience, and empathy towards people in challenging situations, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide high-quality customer service to Australians via phone, email, or other channels.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Utilize available resources to resolve customer inquiries efficiently.
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills, with a strong ability to communicate effectively.
  • A high level of attention to detail and organizational skills.
  • The ability to work collaboratively as part of a dynamic team.
  • A flexible approach to work, including working on a rotating roster.
  • Intermediate computer skills, with a typing speed of 30WPM.
  • Australian Citizenship, due to clearance requirements.
Benefits

As a valued member of our team, you can expect:

  • Talent development programs to help you grow and develop your skills.
  • Cert III courses in Business and/or IT, covering course costs and providing fully paid worktime to complete the course.
  • Datacom's best-in-class rewards and recognition program, including awards and corporate retail discounts.
  • Paid Parental Leave, ensuring you have the support you need during this important time.
  • Employee referral programs, where you can earn $1000 for referring a friend who joins Datacom.


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