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Field Service Manager CDO
2 months ago
We are seeking a highly skilled and experienced Field Service Manager to join our Equipment Service Team in Richlands. As a key member of our team, you will be responsible for leading and managing a team of field service technicians to ensure that customer needs for equipment service and installation are met in a timely and professional manner.
Key Responsibilities- Lead and manage a team of field service technicians to ensure efficient and effective delivery of equipment service and installation
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to ensure seamless execution of equipment service and installation projects
- Manage and maintain equipment inventory, including ordering and stocking of spare parts
- Develop and implement processes to improve equipment maintenance and repair efficiency
- At least 3 years of experience in FMCG or similar industry controlling a field service team
- Electrical or Refrigeration trade qualification with understanding of QLD Legislation
- Experience using SAP or similar systems
- Knowledge of data analysis and forecasting methods
- Business administration and personal organisation skills
- Experience dealing with multiple priorities
- Proven relationship management experience in particular working collaboratively and cross functionally, developing and maintaining relationships with key stakeholders
- Agile in ways of working and being able to prioritise multiple initiatives / resources
- Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure
- Excellent time management and organisational capabilities
- A generous performance related incentive scheme
- Employee Share Purchase program
- Attractive leave package including paid parental leave and purchase leave options
- Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster and more)
- Wellbeing and health benefits that include: a fitness passport, free access for you and family to the employee assistance program (and counselling services), and discounts with customers including Microsoft, Hertz, GoGet and Estee Lauder