Centre Administrator

4 weeks ago

Wendouree, Australia Green Leaves Early Learning Full time

We are seeking an experienced Centre Administrator to join our Green Leaves Wendouree team. The successful candidate will be responsible for overseeing enrolments, managing compliance, and providing exceptional customer service to our families.

About the Role
  • Welcome children and families with a friendly and professional demeanor whilst maintaining confidentiality
  • Conduct visitor tours, and assist with children enrolments and new team orientations
  • Utilise our Salesforce and Qikkids systems to manage parents accounts and monitor ongoing payments with follow up as required
  • Prioritise tasks, focusing on managing phone, email, and walk-in queries with relevant information as per company procedure
  • Liaise with external suppliers/contractors and report back to the Centre Director with quotes/expenditure requests for submission (as per company procedure)
  • Perform general administrative tasks in an accurate, reliable, and honest manner
  • Available to work Monday to Friday
Skills and Qualifications
  • High proficiency in the QikKids software system is desirable
  • Working knowledge of CCSS (Child Care Subsidy System) Guidelines
  • Excellent computer skills with knowledge in the Microsoft Suite
  • Highly organised with proven experience juggling a wide range of demands and priorities to produce work of high quality and consistently meet deadlines
  • Exceptional interpersonal skills and customer service skills - both written and verbal with the ability to handle difficult conversations
  • Current Working with Children's Check
  • Current Anaphylaxis, Asthma, CPR and First Aid Certificates or willingness to obtain one
  • Current Child Protection Training or willingness to obtain one
  • Happy to participate in a full police check (paid for by us)
Benefits
  • Competitive above Award wages
  • Generous staff discount
  • Access to internal training guides and videos
  • Health and Wellness program
  • Uniforms provided
  • 24/7 access to a large online library of learning and development
  • Fully supported by our centralised Customer Care team via phone and email

We are committed to the safety, well-being, and inclusion of all children, including those with disabilities. We encourage applicants to share their experiences working with children with disabilities and those from culturally and linguistically diverse backgrounds. We are committed to Reconciliation and fostering an environment where all First Nations Australians feel a strong sense of connection and belonging. We welcome your experiences with Aboriginal children and communities.

Green Leaves Early Learning is committed to all aspects of child safety; including child protection, mandatory reporting and adopting the Victorian Child Safe Standards.

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