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Front Office Supervisor

2 weeks ago

Sydney, New South Wales, Australia beBee Careers Full time

Job Title: Front Office Supervisor

Description:

We are seeking an experienced and motivated individual to join our team as a Front Office Supervisor. As a key member of our Front Office team, you will play a crucial role in delivering exceptional service to our guests.

About the Role:

This is an excellent opportunity for someone who is passionate about luxury hospitality and has previous experience in a supervisory role. You will be responsible for leading, motivating, and engaging our Front Office Agents to continuously deliver five-star service.

Main Responsibilities:

  • Lead and motivate the Front Office team to achieve exceptional guest satisfaction ratings
  • Ensure efficient and professional operations of the Front Office
  • Respond to guest feedback and implement changes to prevent reoccurrence
  • Develop and maintain positive relationships between departments and teams

Requirements:

To be successful in this role, you will need:

  • Previous duty manager/supervisory experience in a hotel/hospitality environment
  • Knowledge of Opera Property Management System (PMS) or similar
  • Ability to work independently and take actions on guest requests appropriately
  • Second language skills are advantageous
  • Flexible availability to work across a 7-day roster

Benefits:

  • Complimentary meal on site every day
  • Uniform laundered and ready for you daily on property
  • Paid Annual Leave for shift workers
  • Discounted parking and transport options
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services

About Us:

We value diversity and inclusion and strive to create a workplace that embodies our company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.