Customer Care Ambassador

24 hours ago


Central Coast, Australia nib Full time
About the Role

We are seeking a highly skilled and motivated Customer Care Consultant to join our Member Services Digital team. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring that our members have an outstanding experience with nib.

Key Responsibilities
  • You will be responsible for responding to digital enquiries from our members, providing accurate and timely information, and resolving issues promptly.
  • You will work closely with our team to identify opportunities to improve our services and implement changes that enhance the member experience.
  • You will promote nib's products and services, driving first call resolution and increasing member satisfaction.
About You

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to build strong relationships with our members and internal stakeholders.

You will have previous experience in customer service, with a proven track record of delivering exceptional results in a fast-paced environment.

You will be confident in your computer skills, with the ability to navigate systems and software quickly and efficiently.

Benefits
  • Base salary: $65,000 - $80,000 per annum, depending on experience
  • A competitive bonus structure, with opportunities to earn additional income based on performance
  • A comprehensive benefits package, including health insurance, superannuation, and leave entitlements
  • The opportunity to work in a dynamic and supportive team environment
  • Professional development opportunities, including training and coaching to help you achieve your career goals
About Us

nib is a leading health insurer, dedicated to helping our members make informed healthcare decisions and live healthier lives.

We are committed to creating a workplace culture that values diversity, equity, and inclusion, where everyone has the autonomy and freedom to be their authentic self.



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