Solutions Focused Professional

2 days ago

Parramatta Park, Queensland, Australia beBeeCustomerService Full time $80,000 - $100,000
Job Title

Customer Solutions Specialist

Job Description

The Role:
As a Customer Solutions Specialist, you will be responsible for providing tailored payment solutions to assist customers in achieving a positive financial outcome. Your responsibilities will include ensuring appropriate solutions are reached for delinquent customers/accounts, providing timely and accurate responses to customers according to service level agreements and regulation, employing empathy in your approach to meet objectives and manage relationships, and providing exemplary solution-based customer service while adhering to NCCP and privacy laws.

Responsibilities
  • Ensure appropriate solutions are reached for delinquent customers/accounts
  • Provide timely and accurate responses to customers according to service level agreements and regulation
  • Employ empathy in your approach to meet objectives and manage relationships
  • Provide exemplary solution-based customer service while adhering to NCCP and privacy laws
Requirements

To succeed in this role, you will need:

  • A good understanding of collections and contact centre systems and processes
  • Excellent verbal and written communication skills
  • A strong customer service ethic
  • The ability to remain calm under pressure and be a problem solver
  • The ability to deliver high-quality work while maintaining turnaround times
What We Offer

We offer a collaborative environment with a team that is passionate about delivering excellent customer service. Our values are the heartbeat of our success, driving everything we do:

  • Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
  • Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
  • Real: We keep it honest and respect everyone, building genuine connections.
Benefits

At our company, collaboration is just as vital as your skills. We offer:

  • Development opportunities and a great team to learn from
  • Celebrate efforts with our recognition program
  • Embrace our hybrid working model, flexible parental leave policies, and purchased leave options
  • Free gym membership, discounted health insurance policies, novated leasing, and staff loan rates to manage your mind, body, and wallet

  • Solution Architect

    3 weeks ago

    Parramatta Park, Queensland, Australia M&T Resources Full time

    Join to apply for the Solution Architect - Infrastructure role at M&T Resources4 days ago Be among the first 25 applicantsJoin to apply for the Solution Architect - Infrastructure role at M&T ResourcesGet AI-powered advice on this job and more exclusive features.Are you an experienced Infrastructure Solution Architect looking to play a key role in a...

  • IT Solutions Delivery Specialist

    24 minutes ago

    Parramatta Park, Queensland, Australia beBeeSolution Full time $100,000 - $120,000

    Job Opportunity:A challenging opportunity for an IT Support Engineer to deliver cutting-edge IT solutions.Key Responsibilities:Diagnose and troubleshoot hardware, software, and networking problemsPerform routine maintenance and system updatesEnsure backups and security measures are in placeContribute to project implementation workGuide end-users in making...

  • Senior Business Solutions Specialist

    8 hours ago

    Parramatta Park, Queensland, Australia beBeeBusiness Full time $87,313 - $110,990

    Business Analyst Job DescriptionWe are seeking a skilled Business Analyst to join our team. As a key member, you will drive the design and delivery of customer, business, and corporate systems that make a real impact.You will build strong relationships with users and stakeholders, using data-driven insights, research, and direct engagement to understand...

  • Principal Solution Architect

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Principal Solution Architect role at NSW Department of Customer ServiceJoin to apply for the Principal Solution Architect role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer...

  • Principal Solution Architect

    4 weeks ago

    Parramatta Park, Queensland, Australia NSW Government Full time

    Principal Solution ArchitectFull-Time (35hpw) Permanent OpportunitySalary Range $149,739 - $173,174 + superLocation flexible across Revenue NSW offices with hybrid workingAre you ready to shape the future of Revenue's technology landscape? We're seeking a visionary Solution Architect to lead ambitious, high-impact initiatives and play a pivotal role in our...

  • Senior IT Solutions Leader

    5 days ago

    Parramatta Park, Queensland, Australia beBeesolution Full time $200,000 - $240,000

    Solutions Architect Job DescriptionWe are seeking a seasoned Solutions Architect to join our team. This is an exciting opportunity for an experienced IT professional who can drive strategic technology decisions and lead the development of innovative solutions.

  • Client Solution Specialist

    2 days ago

    Parramatta Park, Queensland, Australia SS&C Technologies Full time

    Overview Join to apply for the Client Solution Specialist role at SS&C Technologies. SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries. About 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and...

  • Senior Digital Solutions Specialist

    8 hours ago

    Parramatta Park, Queensland, Australia beBeeFullStackDeveloper Full time $90,000 - $120,000

    Our organization is seeking a highly skilled Full Stack Developer with extensive experience in system design, development, and automation. This role involves working on diverse projects across various industries, focusing on developing innovative digital solutions.Key ResponsibilitiesSystem Design & Development:Design, develop, commission, and support...

  • Financial Services Professional

    2 days ago

    Parramatta Park, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

    Job TitleThis role is a pivotal position in the lending industry, requiring individuals to be customer-centric and results-driven. As a Lending Specialist, you will play a crucial part in helping clients achieve their goals by providing expert guidance and support throughout the lending process.Main ResponsibilitiesGuide new and existing customers through...

  • Transforming Healthcare Professional

    23 hours ago

    Parramatta Park, Queensland, Australia beBeeBusiness Full time $109,964 - $154,996

    Our organization is committed to transforming the healthcare industry by pioneering significant medical innovations that drive meaningful change.We are seeking a highly skilled Senior Business Analyst who will partner closely with senior leaders to provide financial expertise and solutions to achieve business objectives.The successful candidate will work...