Senior Retail Operations Manager

3 weeks ago


KippaRing, Queensland, Australia Coles Full time
About the Role

We're seeking a talented and experienced Retail Leader to join our team at Coles. As a key member of our store leadership team, you'll be responsible for developing and inspiring our team to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

  • Lead and coach a high-performing team to achieve sales growth, cost control, and rostering requirements
  • Drive continuous improvement of processes and procedures to enhance operational efficiency
  • Maintain effective working relationships with internal and external stakeholders to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Promote a positive and inclusive team culture that values diversity, equity, and inclusion

About You:

  • Proven leadership experience in a retail or similar environment
  • Strong communication and interpersonal skills to build and maintain relationships with team members, customers, and stakeholders
  • Ability to analyze data and make informed decisions to drive business growth
  • Customer-focused mindset with a passion for delivering exceptional customer experiences
  • Ability to work collaboratively as part of a high-performing team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Flexible work arrangements to support work-life balance
  • Additional leave and parental leave entitlements

We're committed to creating a workplace that's safe, respectful, and inclusive for all team members. We encourage applications from people of all ages, cultures, abilities, sexual orientations, and gender identities. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you



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