Healthcare Transition Specialist
4 days ago
About Medibank
At Medibank, we're dedicated to improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
We've recently unified our health services under one brand – Amplar Health.
This is an exciting opportunity to join our Clinical Programs team as a Care Coordinator to support the After Hospital Home Care (AHHC) program.
The AHHC program provides short-term support for eligible Medibank members with chronic health conditions and certain accompanying risk factors to transition to and recover at home following a hospital admission.
You will work closely with the team and report to the Program Lead to ensure a comprehensive patient-centred management plan is achieved by:
- Conducting initial phone assessments and providing information about the program.
- Arranging a time for the first in-home visit, attended by a registered nurse, to identify risks that may impact the patient's recovery at home.
- Scheduling future visits with the registered nurse and/or allied health professional/s, as required.
- Monitoring patient progress and managing discharge planning including referral to other services as appropriate.
- Building and maintaining effective relationships with various stakeholders and healthcare professionals.
- Providing telephone support, education, and advice.
This is a permanent part-time position working across Mon-Fri with shifts available 7.30 am - 6.30 pm, offering flexibility to work from home or at one of our offices or a combination of both.
Your Role
As a highly skilled and empathetic communicator, you will be central to achieving positive outcomes through your patient-centred approach. You will also have:
- Minimum 2 years' experience as a Registered or Enrolled Nurse with unrestricted AHPRA registration.
- Strong customer service orientation and relationship management skills.
- Excellent clinical reasoning skills.
- Ability to work in a fast-paced environment.
- Proficient computer skills to enable fast and accurate data entry into patient electronic medical records.
- Reliable internet connection speed.
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