Customer Service Leadership Position

1 day ago

Adelaide, South Australia beBeeLeadership Full time $90,000 - $123,456
Job Description

We are seeking a skilled leader to oversee our customer service team. As a Team Leader, you will be responsible for ensuring exceptional service delivery and fostering a positive team culture.

  • Mentor and coach the team to consistently exceed service expectations.
  • Monitor enquiry and referral processes to ensure accurate and timely service.
  • Act as a first point of escalation to maintain quality and responsiveness.
  • Collaborate with internal stakeholders to ensure knowledge sharing and team readiness.
  • Sustain a positive team culture grounded in empathy, support and inclusion.
Key Skills and Qualifications
  • Proven experience leading customer service teams, ideally in a contact centre environment.
  • Strong ability to coach, motivate and manage performance.
  • Exceptional communication and interpersonal skills.
  • Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.
  • A track record of high-quality customer service delivery.

We value diversity and inclusivity, and welcome applications from candidates who bring different perspectives and experiences. We are committed to creating a workplace where everyone feels valued and supported.

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