Customer Service Representative

1 week ago

Canberra, ACT, Australia Frontline Recruitment Full time

About the Company

Frontline Recruitment Group is a well-established family business in Canberra with a strong commitment to providing superior service and products to its clients throughout the region.

We pride ourselves on our family-focused culture, cohesive team environment, and ongoing success. Our company has been operating for over 30 years and has evolved to have numerous divisions servicing the industry.

Salary and Benefits

The successful candidate will be rewarded with an hourly rate of $70k-$75k (negotiable based on experience) + super, uniforms, and performance review at 3 months.

Job Description

We are seeking an energetic and driven individual to work with our team to ensure a high level of customer satisfaction, depot and machinery/equipment maintenance.

The ideal candidate will have an interest and passion for machinery and the construction industry, ability to communicate well with others, computer literacy, and strong numerical skills.

Key Responsibilities

  • Maintain the overall cleanliness and tidiness of the depot/showroom, ensuring equipment is cleaned, function-tested, fuelled, and stored appropriately for pick-up and drop-offs.
  • Receiving incoming equipment, conducting off-hire checklists, cooperating with the workshop to assist with processing for inspections and servicing.
  • Providing excellent face-to-face and phone customer service to both existing and new clients, ability to provide accurate information to suit clients' needs.

Required Skills and Qualifications

  • A driver's license is required, and a forklift license is desirable.
  • Previous yard/depot experience and/or knowledge of machinery/tools and construction equipment.
  • Effective communication skills, strong numerical skills, and attention to detail.
  • Ability to work within a team in a busy environment and provide excellent customer service to new and existing clients.
  • Ability and willingness to learn all aspects of the equipment and machinery and further progress in your career.
  • Willingness to work 2 weekends a month and enjoy 2-week days off.

Culture and Opportunities

Our company values its team members, offers ongoing training, and provides career progression opportunities. You would not be treated like a number, and due to the diversity of the role, no two days would be the same.

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