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APS6 Senior Case Resolution Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeCaseManagement Full time
Job Title

A Case Management Officer is required to join the ART Case Management Branch of a community focused federal government agency.

  • This is a 12-month initial contract with opportunity for extension.
  • Expected hourly rates of $60.26 per hour + Superannuation.
  • The option to be based out of Richmond is available.

About the Role:

  • Undertaking end-to-end case management activities, subject to appropriate line manager input and oversight.
  • Resolving matters through case management of AAT applications in relation to reviewable decisions.
  • Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
  • Obtaining necessary information and advice to effectively resolve AAT matters.
  • Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Preparing documents detailing resolution options and outcomes at Case Management meetings.
  • Assessing and responding to priorities and risks, including risk to the participant & Scheme sustainability.
  • Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

About You:

  • The ability to produce work in a deadline-driven environment.
  • High organisational/administrative abilities.
  • Methodical and process-driven.
  • Inquisitive and problem-solving approach.
  • Paralegal or a legal background is highly desirable.

Please note that our client is a federal government department, and can only consider applications from candidates with Australian Citizenship.