Hospitality Service Expert

17 hours ago


Port Arthur, Tasmania, Australia NRMA Parks and Resorts Full time
About Us

NRMA Parks and Resorts is a leading provider of exceptional hospitality experiences across Australia.

Role Overview

We are seeking an experienced Hospitality All-Rounder to join our team on a casual basis, offering approximately 25-30 hours per week. As a key member of our team, you will be required to work in multiple areas, including Front Office, Housekeeping, and Grounds.

Job Description

Key Responsibilities:

  • Provide exceptional customer service and ensure a memorable experience for our guests.
  • Work collaboratively with the Front Office team to deliver excellent guest services and reservations management.
  • Contribute to the maintenance of clean and orderly rooms, public areas, and storerooms.
  • Maintain the grounds and perform basic repairs and painting tasks as required.

Requirements:

  • Front Office experience with sound knowledge of NewBook, RoomMaster, or a similar booking system.
  • Previous housekeeping and grounds or maintenance experience.
  • Certificate II in Hospitality (Operations) or equivalent experience.
  • Problem-solving skills, including mathematical skills in a workplace context.
  • Flexibility to work across multiple areas of the business.
  • A reputation for providing excellent customer service and engaging conversations with guests.
  • A vibrant attitude and ability to work effectively as part of a busy team.
  • Good time management and attention to detail.
  • An enthusiastic passion and pride in your work.
  • English speaking/communication skills for understanding and following directions.
  • A current driver's license and car for living in a remote location.
Benefits

We offer a range of benefits, including:

  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership, offering discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
  • Our reward and recognition program 'My Thanks.'
  • Employee referral program, with potential bonuses up to $2,000.
  • Opportunities for growth, progression, or relocation within our company.
Why Work with Us?

NRMA Parks and Resorts values diversity and inclusivity, creating a welcoming workplace where everyone feels respected, heard, valued, and connected. We encourage applicants from diverse backgrounds to apply.



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