Hospitality Service Expert
17 hours ago
NRMA Parks and Resorts is a leading provider of exceptional hospitality experiences across Australia.
Role OverviewWe are seeking an experienced Hospitality All-Rounder to join our team on a casual basis, offering approximately 25-30 hours per week. As a key member of our team, you will be required to work in multiple areas, including Front Office, Housekeeping, and Grounds.
Job DescriptionKey Responsibilities:
- Provide exceptional customer service and ensure a memorable experience for our guests.
- Work collaboratively with the Front Office team to deliver excellent guest services and reservations management.
- Contribute to the maintenance of clean and orderly rooms, public areas, and storerooms.
- Maintain the grounds and perform basic repairs and painting tasks as required.
Requirements:
- Front Office experience with sound knowledge of NewBook, RoomMaster, or a similar booking system.
- Previous housekeeping and grounds or maintenance experience.
- Certificate II in Hospitality (Operations) or equivalent experience.
- Problem-solving skills, including mathematical skills in a workplace context.
- Flexibility to work across multiple areas of the business.
- A reputation for providing excellent customer service and engaging conversations with guests.
- A vibrant attitude and ability to work effectively as part of a busy team.
- Good time management and attention to detail.
- An enthusiastic passion and pride in your work.
- English speaking/communication skills for understanding and following directions.
- A current driver's license and car for living in a remote location.
We offer a range of benefits, including:
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership, offering discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
- Our reward and recognition program 'My Thanks.'
- Employee referral program, with potential bonuses up to $2,000.
- Opportunities for growth, progression, or relocation within our company.
NRMA Parks and Resorts values diversity and inclusivity, creating a welcoming workplace where everyone feels respected, heard, valued, and connected. We encourage applicants from diverse backgrounds to apply.
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