Guest Service Operations Manager

5 days ago

Newcastle, New South Wales, Australia beBeeLeadership Full time $65,000 - $85,000
Front Office Leadership Position

We are seeking an experienced Front Office Supervisor to oversee our front desk operations and provide exceptional guest service.

  • Key Responsibilities:
  • Manage day-to-day front office tasks, ensuring seamless check-in and check-out processes for guests.
  • Handle guest inquiries, requests, and concerns promptly and professionally.
  • Supervise front office staff to ensure efficient and effective performance.
  • Collaborate with other departments to maintain operational standards and resolve issues efficiently.

To succeed in this role, you will need strong leadership and organizational skills, excellent communication and interpersonal abilities, and the ability to handle stressful situations with professionalism.

About You:
  • Proven experience as a Guest Service Agent or in a supervisory capacity.
  • Familiarity with RMS (Property Management System) is preferred.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Ability to handle stressful situations with professionalism.

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