Transport Service Ambassadors

2 days ago


Sunshine Coast Regional District, Australia beBeeCustomer Full time $60,000 - $80,000
Job Description:

The Network Officer plays a pivotal role in delivering exceptional customer service on the front line.
This position is responsible for revenue protection, providing transport information, and fostering passenger and driver safety.
Key to this role is engaging with diverse audiences, including school children, and navigating various scenarios where quick thinking and assertiveness are essential.
A strong communicator is required to maintain empathy while grasping the broader perspective when confronted with difficult interactions with the public.
This entails ensuring composure and adopting a customer service approach rather than exhibiting imposition, forcefulness, or frustration.

You will be actively engaged in this role, constantly on your feet and in motion. You will travel on the bus network and provide a presence at bus stops and transport interchanges.

As part of a team of 12, you will work closely with a partner and wear a uniform that includes a body camera.

This role involves working a rotating roster including day and afternoon shifts, with some weekend work.

You will receive extensive training and support before deployment.

Responsibilities:
  • Provide high-quality customer service and assistance to passengers traveling on local services and the broader network
  • Educate customers about the use of ticketing products and the network
  • Participate in community engagement programs or activities
  • Checking customers have paid for the service
  • Issuing Penalty Infringement and Warning Notices
  • Enhance passenger and driver safety by maintaining a visible presence onboard bus service
  • Complete daily reports on activities and incidents


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