
Senior Coffee Operations Manager
4 days ago
About the Role:
We are seeking a highly skilled and experienced Senior Coffee Operations Manager to oversee the daily operations of our coffee shop. As a key member of our team, you will be responsible for ensuring the highest quality of coffee and customer service.
Key Responsibilities:
- Coffee Preparation and Service: Prepare and serve a variety of coffee beverages to the highest standard. Ensure consistency in coffee quality and presentation.
- Team Leadership: Supervise, train, and mentor baristas to ensure excellent customer service. Foster a positive and collaborative work environment.
- Customer Service: Provide exceptional customer service, addressing any customer concerns or complaints promptly and professionally. Build relationships with regular customers and create a welcoming atmosphere.
- Inventory and Stock Management: Monitor and manage inventory levels, placing orders as necessary. Ensure proper storage and rotation of stock to maintain freshness and quality.
- Cafe Operations: Oversee the cleanliness and maintenance of the cafe, ensuring compliance with health and safety regulations.
Requirements:
- Proven experience as a barista, with at least 1 year in a similar role.
- Strong knowledge of coffee brewing techniques and equipment.
- Excellent customer service and communication skills.
- Ability to lead and motivate a team.
- Strong organisational and multitasking abilities.
- Flexibility to work weekends.
Benefits:
- Competitive salary based on experience.
- Opportunity for growth and professional development.
- Employee discounts on food and beverages.
- Friendly and supportive work environment.
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