Senior Business Remediation Specialist

1 month ago

Sydney, New South Wales, Australia Australian Super Full time

Remediation Business Analyst Role

AustralianSuper is seeking a skilled Remediation Business Analyst to contribute to the design, development, and embedding of a scalable, simple, and repeatable approach to delivering appropriate and sustainable remediation outcomes for members and the Fund.

Key Responsibilities

  • Document business requirements to create discrete datasets to form the basis of the scope of remediation.
  • Develop high-quality remediation methodology documentation that is legible and executable by relevant subject matter experts.
  • Define and table remediation and compensation methodology for decision-making, ensuring it includes meticulously documenting rationale for decisions to evidence our requirements under RG277 and results in remediating our members honestly, efficiently, and fairly.
  • Analyse and interpret complex data to support business decision-making and influence stakeholders from a multitude of different disciplines with a clear vision to gain agreement on priority work to execute.
  • Analyse incidents to form a view on scoping, scheduling, and capabilities to deliver to support the PM to author a funding request.
  • Estimate effort and sequencing of own activities to support delivery schedules and identify impacts to other initiatives or capabilities to identify schedule issues.
  • Collate and author insightful reporting to the relevant governance fora with clear calls to action with a metricated view of success.
  • Champion a continuous improvement culture and remain vigilant to reject the status quo.
  • Operate and make decisions according to the Fund's Policies, Standards, and Procedures and the Fund's Key Decision Registers and the delegated authorities.
  • Utilise SQL skills to query and manipulate data from various sources and perform quality assurance and testing procedures.
  • Ensure relevant legislative and organisational requirements are met; keep up to date on all key changes to relevant regulations.

Requirements

  • Significant previous experience on building and utilising tools and calculators specifically for remediation purposes.
  • Explicit understanding of RG277.
  • Previous experience on large-scale or complex remediations.
  • Ability to author business requirements, process, and methodology documents and clearly articulate technical concepts.
  • Strong analytical thinking and problem-solving skills.
  • Previously performed controls to manage risks.
  • Subject matter expert in administration and insurance product datasets desirable.
  • Solid understanding of valuations, unit price, performance, and other transactions that impact members' account balances desirable.
  • Proficiency in SQL highly desirable.

About AustralianSuper

AustralianSuper is committed to colleague development and supports our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

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