Senior Commercial Performance Strategist

4 days ago

Sydney, New South Wales, Australia TPG Telecom Full time
About the Role

As a Senior Commercial Performance Strategist with TPG Telecom, you will play a vital role in the Customer Lifecycle Management team.

You will be responsible for translating data into actionable insights and helping identify key trends that underpin decision making and support the identification of commercial opportunities and risks.

This function is accountable for helping to reduce churn and drive growth across the customer lifecycle, protecting revenue and growing customer lifetime value.

Your Key Responsibilities
  1. Monitor mobile churn, upgrades, and mobile growth, track market conditions, and recognize patterns that can influence disconnections and base growth.
  2. Use advanced Excel and SQL skills to conduct data analysis on large and complex datasets to identify trends and opportunities and to understand customer behaviour and identify key drivers of churn.
  3. Lead budgeting and forecasting initiatives to support initiatives, projects, and yearly budgeting processes.
  4. Present insights and recommendations to key stakeholders in a clear and compelling way.
  5. Collaborate and align with the next best action lead, product, finance, and channels to prioritize the approval, arbitration, and presentation of retention programs to customers at risk.
  6. Identify data-driven opportunities to conduct experiments that can result in profitable commercial outcomes, ensuring the initiatives can be scalable in the short term.
  7. Evaluate the success, ROI, and improvements for any subsequent initiatives through post-implementation reviews.
  8. Support the development of business cases, financial modeling, and commercial analysis in relation to key projects and growth initiatives.
About You
  • Experience in relevant or related industry commercial roles.
  • Degree qualified, ideally in Commerce, Business, or Economics.
  • Expert Excel skills and advanced SQL skills.
  • Experience working with large, complex datasets. Exceptional analytical skills in data manipulation, development of financial models, commercial analysis; expert Excel skills required and previous experience in SQL / Tableau.
  • Possess excellent stakeholder management and engagement skills, including written and verbal.

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