Key Account Professional

2 days ago

Brisbane, Queensland, Australia beBeeProfessional Full time
Key Account Professional

Reapit is a leading technology provider offering business solutions for estate agencies worldwide. Our technology connects property professionals with buyers, sellers, tenants, and landlords, driving relationships that change lives.

We are seeking an experienced Key Account Professional to join our team in Brisbane. As a key player in client management, you will be responsible for building and maintaining strong relationships with portfolio clients, delivering exceptional customer satisfaction and driving revenue growth.

  • Develop and execute account plans to drive revenue growth and improve client satisfaction.
  • Conduct regular client meetings and deep dives to understand client needs and identify opportunities for growth.
  • Collaborate with internal teams to achieve business outcomes and ensure seamless service delivery.
  • Monitor and maintain client opportunity pipelines and provide quarterly travel plans.
  • Participate in forums and events to stay up-to-date on industry trends and best practices.
What We're Looking For

We are seeking a highly motivated and organized individual with excellent communication and interpersonal skills. The ideal candidate will have:

  • At least 3-5 years of experience in a similar role.
  • Strong understanding of the real estate industry and its challenges.
  • Excellent organizational and time management skills.
  • Proven track record of exceeding targets and KPIs.
  • Experience working with technology/SaaS platforms.
What You'll Achieve

In the early stages of your career with us, success might look like this:

Within 1 month:

  • Getting familiar with our business, people, products, and services.
  • Starting product learning and training on internal systems.
  • Introducing yourself to internal departments and understanding their processes.
  • Learning internal processes and sourcing information.
  • Knowing your KPIs and SLAs, and beginning reporting.

Within 3 months:

  • Achieving a 5-star Customer Satisfaction rating.
  • Successfully offering solutions and meeting KPIs.
  • Maintaining regular face-to-face meetings with customers.
  • Participating in forums and events.

We offer a flexible working policy and prefer you to work from our Brisbane office 2 days per week.

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