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Senior Manager

2 months ago

Brisbane, Queensland, Australia Troocoo Full time
{"title": "Senior Manager - Roadside Assistance Product Lead", "content": "About the Role

Troocoo is seeking a Senior Manager to lead their Roadside Assistance Product & Alliance Operations team. Based in Brisbane, this role offers a high-performance environment where you can shine.

As the Senior Manager, you'll be at the forefront of our client's Roadside Assistance Product and Alliance Operations. Reporting directly to the Head of Alliance Products, you'll drive strategic initiatives, ensuring that our products and services meet and exceed expectations. Your expertise will guide the Roadside Assistance, Travel Claims, and Life partner operations to new heights.

Key Responsibilities
  • Lead with Purpose: Inspire and mentor a team dedicated to achieving strategic goals. Your leadership will foster a culture of high engagement and performance.
  • Drive Operational Excellence: Oversee product partner performance, ensuring top-notch customer experiences across sales, service, and claims. You'll be accountable for key Service Levels and operational success.
  • Strategic Planning: Collaborate on the development and execution of business objectives, with a focus on continuous improvement and growth. Your insights will shape the future of the Roadside Assistance product.
  • Commercial Acumen: Play a pivotal role in contract management and commercial decision-making. Your analytical skills will help identify opportunities for improvement and drive financial success.
  • Governance and Compliance: Manage regulatory risk and compliance, ensuring that all operations align with industry standards and company policies.
What You Bring
  • Over 7 years of industry experience with a solid background in sales & relationship building, as well operational risk management, particularly in Roadside Assistance, Travel Claims, and Life Insurance.
  • A deep understanding of the legislative, regulatory, and compliance obligations relevant to these industries.
  • Proven ability to manage relationships, contracts, and quality assurance with a strong B2B & B2C focus.
  • Exceptional problem-solving, negotiation, and leadership skills, with a knack for managing complex projects from inception to execution.
", "lang_code": "en-US"}