Campus Operations Manager

1 month ago


Hurstville, Australia Matrix Education Full time
Campus Manager Job Description

Matrix Education is seeking a highly skilled and experienced Campus Manager to lead our Hurstville campus.

As a Campus Manager, you will be responsible for managing the success of your Matrix campus by leading your service team and delivering operational excellence on site. This includes managing the day-to-day operations of the campus, overseeing the service team, and ensuring that the campus is running smoothly and efficiently.

The ideal candidate will have a proven track record of exceeding sales and performance targets, and will be seeking the next step in their service and operations career. You will be responsible for achieving new business and retention targets, driving high performance within your team, and building strong relationships with customers and other key stakeholders.

The role will report to the Service Area Manager and will be part of the Matrix Growth Team, which plays a key role in assisting the business realize its growth ambitions by optimizing its sales functions with data-backed decision making.

Key Responsibilities:

  • Achieve new business and retention targets
  • Drive high performance within your team
  • Manage the day-to-day operations of the campus
  • Oversee the service team
  • Build strong relationships with customers and other key stakeholders
  • Liaise with the Academic Units in relation to class and enrolment management
  • Task allocation and workflow management of your team
  • Ad hoc administrative duties and any additional tasks as set by the Customer Experience Manager

Requirements:

  • Minimum two years experience in leading a high-performing retail store or office site
  • Demonstrated ability to define and execute ways to meet commercial KPIs
  • Be a creative thinker who is passionate about figuring out new ways to improve a business
  • Working knowledge and experience in using CRMs
  • Sufficient financial acumen to understand and manage budgets, expenses, and reports
  • Strong interpersonal skills and experience in leading a high-performance team
  • Outstanding written and verbal communication skills
  • Keen attention to detail
  • Flexible attitude, adaptable, and results-driven
  • Availability to work on weekends

What We Offer:

  • Convenient campus locations across Sydney
  • Modern, open-office environment
  • Competitive remuneration rates
  • Open and collaborative management team
  • Amazing facilities
  • Team outings and events

Apply now by emailing your cover letter and resume to hr@matrix.edu.au


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