Fan Engagement Specialist

3 days ago

Sydney, New South Wales, Australia beBeeSports Full time $90,000 - $120,000
Job Overview

A leading streaming service is seeking a highly skilled Community Manager to lead audience engagement across the Premier League and other major sport properties. As Social & Community Editor – Sport, you'll deliver a world-class experience for fans by monitoring conversations, jumping on trends, and interacting directly with audiences in a way that's human, authentic and aligned with our brand.

With strong knowledge across all sports, you'll track sentiment, surface insights, and help grow loyalty, engagement and community. Flexibility to work early mornings, evenings and weekends is essential in this fast-paced, fan-first role.

Key Responsibilities:
  • Monitor and actively participate in audience conversations on social channels including TikTok, YouTube, Instagram, Facebook, Threads, X, Snapchat, Reddit and more.
  • Proactively interact with and respond to fans in a timely manner that reflects our tone of voice and brand values.
  • Monitor breaking sport news, results and trending conversations, and stay across our schedule and on-platform offering in order to provide timely and valuable information to sport fans.
  • Monitor conversations during live match broadcasts and interact with fans in real-time.
  • Support social media broadcast integrations to enhance audience engagement, including surfacing user-generated content and poll results to display in broadcasts.
  • Identify video reply opportunities across Reels and TikTok and work with the social team to source and create content for these replies.
  • Remove inappropriate community contributions and ensure our social channels remain a safe and inviting space for fans to engage.
  • Work with the comms and customer service teams to develop FAQs and response scripts when required.
Qualifications and Skills:
  • 3-5 years' experience in a customer service or community management role, ideally in sport or media.
  • A football enthusiast with a deep understanding of a range of sports and fan culture.
  • Comprehensive knowledge of social platform trends, content formats, audience behaviours and community management approaches.
  • Proven experience interacting directly with audiences while adhering to brand and tone of voice guidelines.
  • Strong attention to detail. Superior communication skills, and the ability to write succinct, engaging social copy and responses while incorporating key brand messaging.

If you are passionate about delivering exceptional experiences for fans, submit your application now.

Job Details:
  • Mid-Senior level
  • Full-time
  • Marketing
  • Entertainment Providers and Broadcast Media Production and Distribution

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