Customer Service Department Head

6 days ago


Perth, Western Australia Coles Full time

We are seeking a Customer Service Department Head to lead our customer service department and front of store operations. As a key member of our retail leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring exceptional store presentation.

About the Job

You will report to the Store Manager and have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you will contribute to a store that is welcoming and engaging for our customers, team members, and local community.

About You and Your Skills
  • Proven experience working in a fast-paced customer-facing environment with a focus on delivering exceptional customer service
  • Leadership skills with the ability to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
  • A customer-focused approach, continually seeking to better understand our diverse customers to ensure we're always providing an outstanding shopping experience
What's In It For You?
  • A competitive remuneration package including cash rewards and recognition programs
  • A structured and long-term learning pathway with comprehensive induction, management, and people leadership training
  • Novated car leases and investment opportunities through our annual team member share plan
  • Paid parental leave and a range of employee benefits

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