Freight Forwarding Operations Liaison

5 days ago


Sydney, New South Wales, Australia people2people Full time

About the Role

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This exciting opportunity has arisen for a skilled Freight Forwarding Operations Liaison to join our close-knit team. As a key member of our Customer Service division, you will be responsible for developing and maintaining productive relationships with clients.

You will act as the liaison between Sales, Operations, and Account Management teams, providing regular updates in accordance with our SOP's. This will include ensuring smooth transitions for new clients, communicating account needs to internal stakeholders, and handling shipment information, order status updates, grievances, complaints, monitoring ongoing claims, invoice queries, and billing queries.

We are looking for an individual with freight forwarding or supply chain operations experience, who possesses excellent communication skills, both verbal and written, and is highly service-oriented. Analytical and target-focused, you will work with regulations and have a strong understanding of quoting and tender documents.

About Us

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Our company operates in Australia, New Zealand, and the United Kingdom, with over 18 years of experience in the industry. We offer a hybrid work structure, personal development opportunities, and a supportive team environment.

As an inclusive workforce, we welcome candidates from diverse backgrounds and encourage them to showcase their authentic selves. With a commitment to excellence, we strive to deliver outstanding services to our clients and employees.

Benefits

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Our team members enjoy a range of benefits, including competitive salary packages, which average around $80,000 per annum, based on location and experience. We also offer opportunities for professional growth and development, flexible working arrangements, and a comprehensive rewards program.

If you are passionate about delivering exceptional customer service and have a strong background in freight forwarding or supply chain operations, we would love to hear from you. Please submit your application, and we will be in touch to discuss this exciting opportunity further.



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