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Incident Response Lead

1 week ago

Canberra, ACT, Australia Australian Capital Territory Full time

Job Description

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We are seeking a highly motivated and organized individual to join our team as an Incident Coordinator. As a key member of the Digital Solutions Division, you will play a crucial role in ensuring the delivery of exceptional IT services to the community.

Key Accountabilities:

  1. Develop and implement effective incident and problem management processes.
  2. Work collaboratively with stakeholders to identify areas for improvement.
  3. Develop and maintain reports, dashboards, and other visual aids to communicate key metrics and trends.
  4. Making informed decisions based on data analysis and risk assessment.
  5. Providing expert advice and guidance to team members.

Requirements:

  1. Relevant tertiary qualifications and/or experience in IT service management.
  2. Strong understanding of ITIL principles and methodologies.
  3. Excellent communication and interpersonal skills.
  4. Australian citizenship (for NV1 security clearance).

What We Offer:

  • A dynamic and inclusive work environment.
  • Ongoing professional development and training opportunities.
  • The opportunity to work on challenging projects and make a real impact on the community.