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Customer Service Coordinator
1 week ago
We are seeking a skilled Customer Service Coordinator to join our team at Premier Automotive as a Vehicle Support Specialist. This role is responsible for providing exceptional customer service, ensuring efficient workflow, and fostering positive relationships with customers and technicians.
About the Role- Main Responsibilities:
- Deliver concierge-level support to owners through phone and in-person inquiries, guaranteeing seamless experiences.
- Maintain optimal inventory of technicians' time by consistently selling service hours to customers.
- Distribute work among technicians effectively to meet customer needs.
- Provide technical guidance on vehicle issues, warranties, services, and repairs.
- Contribute to diagnosing vehicle problems and ordering necessary parts and tools.
- Embody company values and policies while promoting compliance with relevant laws and regulations.
- Nurture strong working relationships with factories and foster positive employee relations.
- Outstanding customer service and communication skills.
- Basic computer proficiency.
- A professional appearance and positive attitude.
- A high school diploma or equivalent.
- A valid driver's license and good driving record.
- Pass a drug test, MVR/insurability check, background investigation, and interview.
