Client Services Officer

5 days ago

Stafford, Queensland, Australia ALS Full time

About the Role: We are seeking a motivated and detail-oriented Client Services Officer to join our team at ALS. As a Client Services Officer, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met in a timely and professional manner.

Key Responsibilities:

  • Greet and support clients' needs leveraging phone, email and face-to-face service and communication skills
  • Promptly answer phone calls and emails professionally to support client enquiries
  • Liaise with the bottle dispatch team to complete tasking of client container order requests
  • Preparation of quotations through the LIMS and assisting with tender and expressions of interest preparation
  • Coordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are received
  • Working with internal stakeholders to complete investigations through the ALS Quality Management System
  • Occasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick up
  • Liaise with clients (internal and external) regarding sample submissions and related queries
  • Join and nurture a team culture to best support each other and our clients' priorities

The Essentials:

  • A positive, responsive customer focus and quality service attitude with a professional attitude
  • A strong passion and interest in learning
  • Strong, consistent attention to detail and a commitment to delivering high-quality work without compromise
  • Excellent computer skills including MS Office suite
  • An ability to multitask, to process multiple concurrent requests efficiently and accurately
  • An ability and interest in working autonomously, whilst leveraging and investing in team connection and priorities
  • An understanding or interest in learning and delivering laboratory safety protocols in the handling of chemical hazards
  • Excellent communication, organisational and time management skills
  • Solutions-driven & hard-working
  • Ability to absorb and retain high levels of information
  • High level of flexibility regarding hours/availability

What You'll Get:

  • A competitive salary of around $60,000 per annum
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and dynamic team environment
  • A range of employee benefits, including health fund discounts, opportunity to salary sacrifice car costs, corporate superannuation benefits, online learning system and influenza vaccinations

About ALS:

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries. Our mission is to empower our customers to make informed decisions by providing accurate and reliable testing services. We pride ourselves on being an equal opportunity employer, committed to fostering an inclusive work environment where everyone feels valued and supported.

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