Customer Service Ambassador

2 weeks ago

North Sydney Council, Australia beBeeGuest Full time $108,000 - $153,000

We are seeking a Guest Experience Coordinator to join our Workplace Experience and Services team.

Job Summary:

This onsite role will oversee guest relations operations, manage vendors and stakeholders, and provide exceptional service to visitors and employees.

Key Responsibilities:

  • Oversee the coordination of reception services, security services, catering, audio visual equipment, and office inspections.
  • Coach the front-of-house team and review operational processes to maintain high standards.
  • Collaborate with Employee Resource Groups/Community teams to boost employee engagement.

Qualifications:

  • Strong experience in corporate reception or high-end hotel hospitality.
  • Demonstrated success prioritizing tasks in a fast-paced corporate environment.
  • Exceptional customer service skills and initiative.
  • Outstanding organizational and time management skills.
  • Strong attention to detail and a solution-focused mindset.
  • Excellent verbal and written communication skills.
  • Competency using Microsoft Office software programs.

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