
Retail Operations Leader
3 days ago
We are seeking a passionate and dedicated individual to take on a leadership role in our retail environment. As a brand ambassador, you will be responsible for supporting the store leader in driving team performance, achieving sales targets and delivering exceptional customer experiences.
About the Role
The successful candidate will have previous experience in leading teams in a fashion retail setting and be confident in providing feedback and coaching to enhance performance. They will also have a strong passion for fashion and delivering personalized customer service, as well as knowledge of loss prevention and health & safety practices.
Key Responsibilities
- Support the store leader in achieving sales targets and delivering personalized customer experiences.
- Coach and develop the team, providing feedback to enhance performance.
- Manage daily operations, including stock control, visual merchandising, and store presentation.
- Perform store leader duties when required, including opening and closing the store.
What We Offer
- A competitive hourly rate with penalty rates for late nights, weekends, and public holidays.
- Up to 70% discount on Portmans products.
- Monthly and seasonal bonuses based on performance.
- Flexible rosters to support a healthy work-life balance.
- A structured 3-month training plan with Buddy Manager support.
- Opportunities to attend leadership and recruitment workshops for career growth.
- Access to the Employee Assistance Program for wellbeing and mental health support.
- Exclusive perks via the Just Us Portal, such as Gym membership discounts.
About Us
Our company has been empowering individuals with polished, professional fashion that suits all ages and sizes since the 1940s. As a well-established brand and part of a successful retail group, we offer clear development paths, leadership workshops, and upskilling opportunities in a people-first culture.
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