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Service Lead Child and Family Support

2 months ago

Werribee, Victoria, Australia Wyndham City Full time

About the Role

We are seeking a highly skilled and experienced Service Lead Child and Family Support to join our team at Wyndham City. As a key member of our organization, you will play a critical role in leading and motivating a multi-disciplinary team to deliver high-quality customer service experiences to families accessing early years services.

Key Responsibilities

  • Lead and motivate a multi-disciplinary team to deliver a holistic and cohesive customer service experience to families accessing early years services.
  • Coordinate the operational support functions for early years services, including registration, enrolments, and bookings, financial functions, customer service, administration, business services support, system development, and project coordination.
  • Develop and implement strategies to strengthen systems and processes to measure engagement with families and community, increasing responsiveness and participation in early years services.
  • Ensure high-quality customer service outcomes in accordance with relevant government policies and guidelines associated with Maternal Child Health & Early Education & Care Services.
  • Develop and maintain effective relationships with stakeholders, including families, community groups, and other organizations.

Requirements

  • Demonstrated strong leadership, people, and resource management skills, with experience in leading multi-disciplinary teams.
  • Experience in the development, delivery, and coordination of Maternal Child Health and/or Early Education and Care programs is desirable.
  • Degree or Diploma in a business-related discipline, with several years' relevant experience, or lesser formal qualification with extensive experience.
  • Current employee Working with Children Check and holding a valid Victorian Driver's license.
  • A continuous improvement mindset, with a positive, proactive, and flexible attitude.

About Wyndham City

Wyndham City is a dynamic and diverse organization, committed to building a culture that empowers every person to do their best work. We value flexibility, inclusivity, and diversity, and are committed to creating a workplace that celebrates these values. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.