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Renewals Specialist III

2 months ago

Australia GitHub, Inc. Full time
About GitHub, Inc.

GitHub, Inc. is a leading developer platform that enables individuals and teams to build, scale, and deliver secure software. With a global presence and a community of over 100 million developers, GitHub is the go-to platform for software development and collaboration.

Job Summary

We are seeking an experienced Renewals Specialist III to join our team at GitHub, Inc. The successful candidate will be responsible for managing and renewing contracts with our largest customers, ensuring timely and accurate contract renewals, and identifying opportunities for upsell and cross-sell.

Key Responsibilities
  • Contract Management: Define and negotiate complex contractual terms with collaboration from the account team to preserve and enhance customer contracts and relationships.
  • Customer Engagement: Actively engage with key decision-makers to identify customer requirements and drive on-time commitments.
  • Forecasting and Reporting: Lead, maintain, and report an accurate rolling 90-day forecast of renewals in your territory.
  • Upsell and Cross-Sell Opportunities: Discover and identify opportunities to maximize customer growth upon contract renewal.
  • Risk Management: Communicate risk clearly and take the lead in developing resolution strategies.
  • Culture and Teamwork: Help cultivate a team culture that includes high ownership, customer-first focus, high integrity, and an optimistic and positive environment.
Requirements
  • Experience: Significant number of years of experience in contract administration, renewals management, consulting, project management, sales, or sales operations.
  • Education: Bachelor's Degree in Business, Law, Communications, or related field, or equivalent experience.
  • Preferred Qualifications: Significant number of years of Customer Success / Account Management / Contract Administration / Consulting experience preferably within an Enterprise SaaS organization.
GitHub Values
  • Customer-obsessed: We are dedicated to delivering exceptional customer experiences.
  • Ship to learn: We believe in continuous learning and improvement.
  • Growth mindset: We are committed to growth and development.
  • Own the outcome: We take ownership of our work and results.
  • Better together: We believe in collaboration and teamwork.
  • Diverse and inclusive: We value diversity and inclusivity.