Medical Device Support Specialist

7 days ago

Adelaide, South Australia beBeeService Full time $60,000 - $90,000
Job Summary

We are seeking a highly skilled and motivated Field Service Engineer to provide software and hardware support for various medical devices across South Australia.

Main Responsibilities:
  • Timely diagnose system errors and resolve customer issues promptly.
  • Maintain up-to-date software levels on equipment.
  • Achieve product repair turnaround goals.
  • Provide technical sales support.
  • Perform routine and breakdown maintenance as required.
  • Schedule and communicate Preventative Maintenance visits and breakdown visits to fit in with customers' requirements.
  • Monitor cases between Service Desk and customer for assigned sites.
  • Retrieve technical information from devices and servers to assist with support cases.
Key Skills and Qualifications:
  • Strong technical knowledge, interpersonal skills, time management, and ability to direct and support as appropriate.
  • Proficiency in server knowledge and remote diagnostic experience.
  • Ability to identify potential issues/complaints and escalate as appropriate.
  • Self-motivated with the ability to work independently and without direct supervision.
About This Role

This is an excellent opportunity for individuals who enjoy working in a dynamic environment, providing top-notch service to clients, and staying up-to-date with the latest technological advancements.

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