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Relief Community Manager

1 week ago

Central Coast, Australia Ingenia Communities Group Full time
About Us

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the three eastern seaboard states.

Our organisation genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

Job Description

We are seeking a dynamic and adaptable Relief Manager / Front Office Administrator to join our team and provide operational support across our communities in the NSW Central Coast region and other regions from time to time. This is a mixed role, combining front office administration duties at our Bevington Shores Community with relief management responsibilities at other communities when required.

This is a fantastic opportunity for someone looking to step into a long-term career as a Community Manager while gaining valuable experience in front office operations. You will receive ongoing support and development as our portfolio of communities continues to grow.

Key Responsibilities
  • Front Office Administration (Bevington Shores):
  • Provide excellent customer service as the first point of contact for residents and visitors
  • Manage reception duties, handle incoming calls and emails
  • Assist with general administrative tasks, record keeping, and data entry
  • Support Community Managers with documentation and reporting
  • Coordinate resident communications and assist with community activities
  • Relief Community Management:
  • Manage day-to-day operations of communities in the absence of the Community Manager
  • Ensure the community is presented to a high standard, maintaining cleanliness and compliance in communal areas
  • Provide leadership and support to staff, residents, and visitors
  • Conduct and report on site audits
  • Promote health, wellbeing, and satisfaction of residents
  • Support occupancy growth in line with targets
  • Engage with local contacts to promote the community and drive business outcomes
  • Facilitate and support resident-initiated social events and activities