IT Support Specialist

2 weeks ago


Adelaide, South Australia First Focus Full time
About First Focus

As a mid-market Managed Service Provider, First Focus is committed to delivering exceptional IT solutions to clients across Australia, New Zealand, the Philippines, South Africa, and Ireland. With over 15 years of consistent growth, our company has established itself as a leader in the industry.

We pride ourselves on being a great place to work, with a dynamic culture, clear vision, and strong leadership. Our team is comprised of talented individuals who are passionate about providing top-notch support to our clients.

Job Description

This role involves providing remote service desk support to various environments, from 10 to 500 users, as a point of escalation and subject matter expert. You will be responsible for supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.

  • Providing technical support via phone, email, or chat
  • Solving complex technical issues related to infrastructure, networking, and applications
  • Collaborating with internal teams to resolve customer complaints and concerns
Requirements

To succeed in this role, you must possess advanced knowledge of end-user support and Active Directory. Additionally, you should have comprehensive experience with Windows Server, Azure, and Exchange.

  • Demonstrated expertise in troubleshooting and resolving technical issues
  • Strong communication skills, with the ability to explain complex concepts in simple terms
  • Familiarity with ticketing systems and customer service principles
Salary and Benefits

We offer a competitive salary range of $75,000 to $80,000 per annum, plus superannuation. Our benefits package includes flexible working arrangements, access to training and development opportunities, and a range of employee perks.

  • A minimum salary of $75,000 per annum
  • Flexible working hours and hybrid work arrangement options
  • Opportunities for professional growth and development


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