Customer Service Operations Manager
5 days ago
As a leader in our organization, you will be responsible for ensuring efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organization. This includes provision of leadership, guidance, and support to staff through effective coordination of activities such as workload and workforce management and planning.
The role requires you to create a team culture that thrives on communication, collaboration, continuous improvement, positivity, safety, learning, and capability building. You will also be an active and positive member of the local leadership team and ensure staff are supported to achieve excellence in their performance at work through promoting and supporting a high-performance culture that maximizes potential.
Required Skills and Qualifications- Provision of leadership and guidance to staff
- Workload and workforce management and planning
- Creation of a team culture that promotes communication, collaboration, and continuous improvement
- Leadership and participation in the local leadership team
- Supporting staff to achieve excellence in their performance
This role offers a range of benefits including:
- Opportunities for career advancement and professional development
- A supportive and collaborative work environment
- Competitive salary and benefits package
- Flexible working arrangements
In addition to the above, this role requires you to develop and apply a high level of awareness and understanding of protocols and issues impacting Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes.
You will also lead and ensure you establish and maintain a workplace safety culture by ensuring all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
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