Senior Relationship Developer

5 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $110,000 - $130,000
Technical Account Manager

We are seeking an experienced Technical Account Manager to join our team.

Job Description:

We play a vital role in the daily lives of millions of people worldwide, ensuring safe and reliable access to essential services.

Our products and solutions are used across various industries, including agriculture, electricity, food and beverage, mining and construction, and water treatment. Our operations span four continents and nine countries, with headquarters in Melbourne, Australia.

About Your Role:
  • You will report to our Regional Sales Manager and be responsible for nurturing existing relationships while delivering improvements through innovation and creative technical solutions.
  • Most of your customers will be based in the Adelaide region, with occasional travel around this area.
Key Responsibilities:
  • Deliver on contractual commitments to customers.
  • Provide technical support and information to customers, whilst delivering productivity improvements through innovation and technical solutions.
  • Offer responsive account management and customer service.
  • Prepare and execute customer service plans to improve profitability and satisfaction.
  • Generate leads through customer interaction (e.g., visits, calls, written correspondence).
  • Work closely with Sales and Market managers to identify and develop new customers and products, increasing market share and improving profitability.
  • Capture market intelligence and competitor information.
Requirements:
  • A tertiary qualification in a technical discipline such as Science, Engineering (Chemical/Process), Food Technology OR prior experience in a technical-based role within the processing industry OR strong experience in the dairy industry with a good knowledge of dairy processing and CIP processes.
  • Excellent communication skills with the ability to build longstanding relationships, negotiate and influence.
  • Commercial acumen to truly understand the business development cycle, challenge current processes and offer insights to the product/technical management group.
Benefits:

This is an opportunity for a recent graduate with a relevant degree in a technical discipline and experience in a customer-facing role looking to develop their career or an experienced Account Manager to expand their experience into this technical product suite.

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