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Practice Manager
2 months ago
We are seeking a highly motivated and experienced Practice Manager to lead our busy General Practices with the day-to-day running across 2 sites in Toowoomba.
The RoleThe Practice Manager will be responsible for overseeing the day-to-day operations of our General Practices, ensuring smooth and efficient running of the practice. This includes managing support staff, coordinating GP registrars, and maintaining clinic policies and procedures.
Key Responsibilities- Operational Management: Oversee day-to-day clinic operations, ensuring effective utilisation and flow of resources.
- Staff Management: Manage support staff, including nurses, receptionists, and cleaners, to ensure high-quality patient care and efficient practice operations.
- GP Registrar Support: Coordinate and support GP registrars, ensuring they have the necessary resources and support to provide high-quality patient care.
- Staff Rostering: Manage staff rosters to ensure adequate staffing levels and effective resource allocation.
- Daily Workload Management: Ensure effective management of daily workload, ensuring efficient utilisation of resources and minimal downtime.
- Clinic Policies and Procedures: Maintain and update clinic policies and procedures to ensure compliance with regulatory requirements and best practice.
- Recruitment and Workforce Planning: Participate in recruitment and workforce planning to ensure the practice has the necessary staff to meet patient demand.
- Cash Flow Management: Support cash flow management to ensure the practice operates within budget.
- Patient Inquiries and Complaints: Handle patient inquiries and complaints in a professional and timely manner.
- Facilities Management: Ensure the clinic and rooms are clean, tidy, and accessible to patients.
- Record Keeping and Reporting: Maintain accurate records and provide regular reporting to the management team as required.
- Efficiency and Profitability: Contribute to the development of a culture that maximises efficiency and profitability.
The ideal candidate for this role will have:
- Previous Management Experience: Previous experience in a management role, preferably in the medical industry or a similar field.
- People Management Skills: Strong people management skills, including roster and performance management.
- Problem-Solving and Attention to Detail: Ability to problem-solve and attention to detail to ensure high-quality patient care and efficient practice operations.
- Leadership and Teamwork: Ability to build relationships and demonstrate leadership and teamwork skills.
- Compliance and Risk Management: Compliance and risk management experience to ensure the practice operates within regulatory requirements.
- Excellent Communication Skills: Excellent verbal and written communication skills to ensure effective communication with patients, staff, and management.
- Strong Organisational Skills: Strong organisational skills to manage multiple priorities and tasks.
- Ability to Travel: Ability to travel between locations as required.
This role will report to the Directors and Practice General Manager, responsible for the business and financial aspects of both practices.
