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Product Manager

2 months ago

Hobart, Tasmania, Australia Tasmanian Government Full time
About the Role

This is a challenging and rewarding opportunity to lead the product roadmap for myServiceTas, a digital platform that provides services to customers and government agencies. As a Product Manager, you will be responsible for ensuring that enhancements, new features, and bug fixes are prioritized to deliver the greatest benefit for customers and government agencies.

Key Responsibilities
  • Product Roadmap Management: Develop and maintain the ongoing product roadmap for myServiceTas, including feature prioritization, product backlog management, and liaison with key stakeholders.
  • Customer Advocacy: Advocate for the customer in the planning, design, build, and operational phases of myServiceTas, using evidence gathered from customer and community feedback, user testing, staff insights, and platform analytics to ensure that platform development is customer-driven.
  • User Interface Design: Lead the design and testing of the user interface for myServiceTas, including visual standards and layout, use of plain English, and WCAG accessibility.
  • Cross-Functional Collaboration: Lead and facilitate cross-functional design workshops and teams to elicit requirements, capture user journeys, validate business rules, and design/test future-state product features.
  • Project Management: Project manage the planning, design, and implementation of enhancements and new myServiceTas functionality, including the preparation of proposals, business cases, and procurement documentation.
  • Stakeholder Management: Develop and maintain productive relationships and strong communication links with client agencies, as well as excellent working relationships with other staff and managers within Service Tasmania and key internal and external stakeholders and service providers/vendors.
  • Leadership and Advice: As a senior Service Tasmania employee, provide high-level advice to contribute to the leadership, strategic planning, policy development, and future direction of Service Tasmania.
Requirements
  • Tertiary qualifications in a relevant discipline are desirable.
  • Training or experience in human-centred design principles and Design Thinking is highly valued.