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Banking Career Opportunities in Emerald

1 week ago

Rockhampton Regional, Australia Commonwealth Bank Full time

We're seeking a highly skilled and experienced Customer Banking Specialist to join our Emerald Branch team. As a key member of our Retail Banking Services team, you'll be responsible for delivering a seamless banking experience to our customers.

You'll work closely with customers to understand their overall banking needs, including Home Loans, Business Banking & Financial Advice. You'll support them with enquiries, maintenance on accounts, and process applications for credit products. Completing Financial Health Checks to assess customers' financial needs and identify any changes is also a key part of your role.

You'll educate and demonstrate our in-branch technology and digital banking options to customers. Problem solving and providing effective solutions whilst championing our processes and procedures, driving our risk-adverse culture are essential skills for this role.

To succeed in this position, you'll need:

  • Proven experience in customer-facing roles, preferably in financial services
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment and manage multiple priorities
  • A genuine passion for delivering exceptional customer service