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Transformation Leader for Sustainable Growth

1 week ago

Melbourne, Victoria, Australia Capgemini Full time

At Capgemini, we drive innovation and transformation through technology. As the Director, Customer Experience Transformation, you will oversee large-scale service, sales, and marketing transformations for our clients.

Key Responsibilities:
  • Lead CX Transformation: Design and implement seamless integration between contact centres and digital channels to deliver exceptional customer experiences.
  • Contact Centre & Omnichannel Integration: Expertise in designing and implementing contact centre modernisation strategies.
  • Leverage Customer Platforms: Apply expertise in leading CRM and customer platforms to deliver data-driven insights and improve operational workflows.
  • Digital Self-Service Enablement: Proven experience in deploying self-service capabilities to reduce contact centre volume and enhance customer satisfaction.

You will be a strategic leader with deep expertise in transforming service, sales, and marketing operations. You will thrive on delivering strategies that empower organisations to achieve sustainable growth, operational efficiencies, and exceptional customer experiences.

About You:

  • Service, Sales & Marketing Expertise: Comprehensive understanding of service, sales, and marketing operations, including contact centre modernisation.
  • Commercial Focus: Demonstrated success in business development, account growth, and securing new opportunities within a large consulting environment.
  • Leadership Experience: Strong track record of leading multidisciplinary teams and managing complex, cross-functional transformation projects.

We are passionate about creating positive futures for our clients and communities. Join us at Capgemini to discover a career that will challenge, support, and inspire you.