Helping Hands Support Team Member
2 weeks ago
This role is perfect for someone who wants to join a team that resolves customer complaints and escalations in a fair and efficient manner.
As a key member of our support team, you will be responsible for providing ongoing training, support, and coaching to help teams achieve their goals and objectives.
You will also identify and implement solutions to optimize processes and collaboration for teams to deliver high-levels of support.
Additionally, you will collect and analyze data to optimize workflows, operating procedures, and resources to enable support teams.
Key Skills:
- Problem solving: Identifies problems and develops logical solutions that address the problems
- Collaboration: Works with others by being open, clear in communication and listening to achieve goals
- Prioritization: Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
We model our hiring process to level the playing field for people as they discover a career that's right for them. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, we are for everyone.
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