Customer Service Manager

3 weeks ago


Alexandra Headland, Queensland, Australia Kennards Self Storage Full time

As a Customer Service Manager with Kennards Self Storage, you will play a vital role in ensuring the success of our Victorian operations.

About Us

Kennards Self Storage is a proud Australian family business that has been leading the industry for over 50 years. Our company culture is built on the values of freedom, encouragement, and a commitment to excellence.

We are seeking an experienced and customer-focused individual to join our team as a Customer Service Manager. This is a fantastic opportunity for someone who wants to grow their career in a dynamic and supportive environment.

Job Description

The successful candidate will be responsible for providing exceptional customer service, supporting the day-to-day operations of our facilities, and contributing to the growth and development of our team.

Key responsibilities include:

  • Providing tailored solutions to meet customers' storage and packaging needs
  • Collaborating with Centre Managers and Assistant Managers to achieve operational excellence
  • Maintaining a high level of customer satisfaction through effective communication and issue resolution
  • Supporting the development of our team members through coaching, mentoring, and training

To succeed in this role, you will require excellent communication and interpersonal skills, a strong customer focus, and the ability to work effectively in a fast-paced environment.

About the Role

This is a full-time opportunity based on the Sunshine Coast, offering a competitive salary and a range of benefits, including:

  • A base salary of $90,000 per annum, plus a performance-based bonus
  • Ongoing training and professional development opportunities
  • A generous superannuation package
  • Access to a comprehensive employee referral program

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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